Barracuda wants you to be fully satisfied with every product that you purchase from the Barracuda.co website. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery, provided the product does not show any noticeable signs of use, for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items cannot be returned.
To return an item, you must first request a return authorization by emailing us at email@example.com to request a return authorization. To be eligible for a return, we ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.
If your return authorization is approved, Barracuda will provide you a return authorization number to include with the package and a destination address to ship your purchase to.
You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.
Barracuda reserves the right to deny refunds for a returned item that does not comply with this policy.
Should you need assistance or have questions about our return policy, you can contact us by emailing us at firstname.lastname@example.org.